Refund and Returns Policy
Thank you for shopping with Happy Hi! We want you to be completely satisfied with your purchase.
Returns
- Eligibility: Items can be returned within 30 days of receipt if they are unused, in their original packaging, and in a resalable condition.
- Non-returnable items: Certain items, such as personalized products, perishable goods, or items marked as final sale, cannot be returned.
How to Initiate a Return
- Contact Us: Email our customer service team at contact@happyhi.co.uk with your order number and reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
Refunds
- Processing Time: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Shipping Fees: Original shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item is defective or incorrect.
Exchanges
If you need a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt for a replacement or refund.
Contact Us
For any questions or concerns regarding your return or refund, please reach out to our customer service team at contact@happyhi.co.uk or call us at +44-7534475591